"When are you restocking *insert hoodie design*?

Our apparel, due to the production time of our sensory friendly, blanket lined hoodie blanks and the printing time at our location, takes a while to restock after it is sold out as we try to restock all colors and sizes at once. This can take months especially around business transitions such as moving locations or new preorders. To remain updated on future restocks, consider keeping an eye on our social media pages as we will announce restocks and new designs there!

"Is *insert design* getting restocked or is it gone for good?" 

Unless a design is labeled [Limited Edition] or (Not Restocking) there is a pretty good chance it is getting restocked at some point! Keep an eye on our social media for updates on future restocks. If you have a question about a specific product consider commenting on one of our posts and we'd be happy to share it's status with you! 

"Shipping says 3-5 Days, where is my order?"

Fulfillment time is how long it takes out company to prepare your order and have it ready to be picked up by our shipping carrier. We are a small company who packs every order in house and prints our apparel by hand, meaning that there is a 1-2 week fulfillment time for our orders, with some variation depending on volume of orders. Shipping time is how long it takes for you order to get to your door in the hands of our shipping carrier (Usually USPS). If you select an expedited shipping, it will be sent out with an expedited label. 

We are incredibly grateful for everyone's patience with our fulfillment time being a rather small company. 

Note: Orders including apparel such as hoodies, sweatshirts and t-shirts usually take the longest to fulfill due to the printing time, with orders including our other items such as enamel pins, lanyards, stickers and more on average having a faster turnaround time. 

"I ordered other items in my order but also got a preorder item, will they be sent separately?"

An order containing both preorder and non-preorder items will be sent together once the preorder items have been produced. If you are interested in a preorder but also would like to receive your non-preorder items first, consider placing two separate orders!

"When will my preorder arrive?"

This is entirely dependent on which preorder item you have purchased. Apparel and Textile preorders usually take between 4-8 months while enamel pin preorders take 2-4 months. When your preorder has been sent out you will receive an email with the shipping and tracking information to the email entered when the order was initially placed. 

"Can I change the size or design after placing my preorder?"

Our production plan for preorder is determine by the quantities and sizes ordered during the preorder timeframe, and while we may not always have flexibility on edits, feel free to reach out to us via email or social media and we will see what we can do. If we cannot accommodate a change, we can discuss cancelations and refunds if necessary.

"My address has changed after placing my preorder, what do I do?"

Reach out to us via email or social media and we will change the address. If an address needs to be changed after a package has been sent out, we will look into what it takes to get it returned to us and sent out again with the updated address. We receive many emails daily so some have unfortunately gotten buried so if you go without a response from us please consider reaching out again. thank you for your understanding!

List of current preorders and expected fulfillment dates:

- Zip Up Hoodie Preorder (Expected shipment before the end of October)

"Why haven't you responded to my email/dm?"

We receive countless emails and dms a day so unfortunately some can tend to get burried or marked as spam in our inbox. if you have gone more than a few days without a response from us please feel free to reach out again. We are more than happy to help and want to fix any problems/concerns that you have! In addition, other ways to get into contact with us are via comments or opening up a help ticket in our Discord community.

"I do not see an artist credited in your posts, do you all use AI for your designs?"

No, no Generative AI is used anywhere in our company from the product designs, packaging, website or social media. No artist is credited as all work is done by our owner and founder. All artwork featured on our products is human made (or possum made) and completely original to Playing Possum Clothing Co. 

"Do you ship to *insert country*?

We ship world wide and have sent our sensory friendly products to over forty countries and counting!

"Is import tax covered in my shipping fee?"

No, at the moment the import fee is not covered by the shipping costs, as the cost you pay is what we pay directly to the shipping carrier. We are aware how steep international shipping can be so we are so grateful to our international audience who chooses to support us.